Refund Policy

Overview

Thank you for shopping with us. We strive to ensure that our customers are completely satisfied with their purchases. However, due to the nature of digital downloads, we have established a fair and transparent refund policy to address any concerns you may have. Our refund policy lasts 30 days from the time of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

  1. Technical Issues: If the digital product you purchased is defective or not as described, and you have contacted our support team to try and resolve the issue without success.
  2. Non-Delivery: If you do not receive the download link or the product within 48 hours of purchase, and you have contacted our support team to try and resolve the issue without success.

Non-Eligibility for Refunds

Refunds will not be provided for:

  1. Change of Mind: If you simply change your mind after the purchase.
  2. Compatibility Issues: If the digital product is incompatible with your device, but the compatibility requirements were clearly stated before purchase.
  3. Download Problems: If you encounter issues downloading the product due to problems with your internet service or inadequate software on your device.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our customer support team at [email protected] with your order number, a detailed description of the issue, and any relevant screenshots or error messages.
  2. Evaluation: Our support team will review your request and may ask for additional information to help resolve the issue.
  3. Resolution: If your request meets the refund criteria, we will process your refund within 5-10 business days. You will receive a confirmation email once the refund has been issued.

Additional Information

  • Refund Method: Refunds will be processed using the original payment method.
  • Partial Refunds: In certain cases, we may offer a partial refund or a discount on future purchases as an alternative.
  • Product Updates: If a digital product is updated after your purchase, you will be entitled to receive the updates for free, but refunds will not be provided for previously purchased versions.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact us:

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

Effective Date: June 2024

By purchasing a digital download from our store, you agree to this refund policy. Thank you for your understanding and cooperation.